Live
DS Services SRL
Fleet site with an admin panel, car rental, Romania
A customer picks their dates and sees which cars are actually free, instead of phoning to find out. The company answers from a panel where the fleet, the prices and the availability are theirs to change, and nobody pays a developer to change a price.
What the customer sees before they call
Which cars are freeOn their dates
What it costsFor their duration
Where to collect itAnd where it can go back
How to askOne form, one place
Fewer wasted callsthe site answers what is free before anyone picks up
Never promised twiceone car, one booking, no apology
What changed
The company answers fewer questions and loses fewer customers
- Customers see what is free before they ask, so fewer calls end with "sorry, that one is taken"
- A car cannot be promised to two people, which used to cost an apology and a customer
- Longer rentals price themselves, so the discount conversation stops being improvised each time
- Every enquiry lands in one place with a state, so none is lost in an inbox on a busy Friday
- Nothing has to be rebuilt when they want online booking and payment, because the shape was there from the start
Have something that should work like this?
Tell me what the work looks like now, and I will tell you whether software is the answer and what it would take.