Software delivery and business systems
Business systems, websites, and the infrastructure under them
Six services, grouped by who ends up using the result rather than by what technology sits inside. You do not have to know which one you need. That is the seventh thing on this page, and it is the one most people start with.
One partner, the whole chain
The usual arrangement splits these across three suppliers, and the seams between them are where projects are lost.
What you are actually buying
Building it is one stage out of five
Most quotes cover the building and go quiet about the rest. Then the system is finished, and it turns out nobody agreed who deploys it, who holds the accounts, who patches the server, and who answers when it stops at four on a Friday. Every service on this page is priced and delivered with all five stages in it. What is not on the page is day to day IT support: I build systems and keep them running, I do not staff a helpdesk.
- One person accountable from the first conversation to the system running in production
- Accounts, domains and certificates in your name from day one, not in mine
- The source code is yours, complete and buildable, whatever happens between us
- No margin resold on top of somebody else's hosting
- You talk to me, not to an account manager who passes the message on
Where projects are usually lost
Split across suppliers
Agency builds it
Host runs it
Nobody owns the seam
You become the messenger
Here
One scope
One person
One number to call
One version of what is true
Internal systems and automation
Development for what your team uses
The systems your own people work in every day. Bought when the work has outgrown spreadsheets, chat threads and somebody's memory.
Custom business applications
Internal tools, portals and approval flows, for companies that have outgrown spreadsheets.
Workflow automation
The repetitive steps between people and systems, done without anyone retyping them.
System integration
Systems you already pay for, connected so the data moves on its own.
Websites, portals and applications
What your customers see
The part of your business a stranger meets first, and judges before anyone has spoken to them.
Web design and SEO
Fast custom sites and landing pages, with the technical SEO in the build.
Chatbot
An assistant that answers from your own pages, and hands over instead of inventing.
Website cost estimator
Five questions and an indicative figure for your market, with the effort behind each line. No form, no email.
Infrastructure, hosting and security
What keeps it all running
The part with no interface. Nobody asks for it until the day it is missing, and that day is always inconvenient.
Before any of the above
Sometimes the answer is not a new system
Everything above assumes something should be built. Often it should not. You may already run several applications with nobody holding the picture of how they fit together. You may be looking at a supplier's quote you cannot judge, or at a project with capable people on it that still delivers nothing. In those cases the useful thing is a reading rather than a build. It is the one part of this site where I have no reason to sell you anything.
- An architecture review of the systems you already run, and a map of them
- The processes around them, and which steps exist only because the software could not do them
- How changes reach production, and whether they can be undone
- Someone to run a delivery that is not moving
Which one you need
The map and the findings are yours whichever way you decide, including the decision to work with somebody else entirely.
Still not sure which one you need?
Describe the problem in your own words. I will tell you which of these it is, or that it is none of them.